POLICIES

THE NATURE OF OUR WORK

Our Gallery features artists and designer/makers who work in a studio setting creating the exceptional works you see on our website. It is important to note that handcrafted pieces are not exact duplicates, and subtle variations will occur in color, detail and finish. Unless stated specifically within the item descriptions, the images on the website are often examples of the item which is offered for sale.  Please understand that special or custom ordered items are made specifically for you and thus, are not returnable or refundable.

We are respectful of the artists and designer/makers we feature and maintain a close relationship with them.  We make every effort  to accommodate their studio schedules when listing shipping and delivery times.  In rare instances, delivery times become unpredictable due to problems with supply of materials, show schedules, or even human error.  This is a very rare occurrence but when it happens, we will notify you.

We see ourselves as part of a community.  We are a relationship based business and we value you. We want your experience with ALTERED SPACE GALLERY to be fully enjoyable, satisfying and enriching.  We welcome and encourage your comments and or requests. Please let us know if there is something we are able to do to better serve you. 

 

RETURNS AND EXCHANGES

If you purchased an item from existing on hand inventory, rather than ordering via a special order (see paragraph below,) and you are not happy with your purchase, the item is refundable if returned within five (5) days of receipt. If you decide to return an item, please call us at 323-400-5260 for a Return Authorization number. The item must be returned with its original packaging, in its original pristine condition, via prepaid and insured US Priority mail, FedEX Express Saver, or UPS 3 day select.  We do not accept COD deliveries.  Exchanges can be made if the item to be exchanged is returned within 14 days of receipt.  All refunds will be applied to the credit card used at the time of purchase within five days of receipt of the returned merchandise.

Special and custom orders are final sale and are not exchangeable or refundable.  Special or custom orders are made especially for you.  If you placed a deposit toward a special or custom order, that deposit is not refundable or exchangeable and can only be applied to the ordered item. 

Please carefully review your order and the confirmation of order you will receive via e-mail and understand how the aforementioned policies apply to your order.  If you have questions about these policies and or your order please contact us at 323-400-5260

 

SHIPPING AND DELIVERY

We intend to ship out your purchased item within two days of completion of your purchase.  If the item, such as a painting or furniture, requires the construction of a shipping crate, a delay of up to a week before shipping could occur.  When applicable we will notify you of the tracking number for your purchase via e-mail.

Special and custom orders are made specifically for you and shipping times will depend upon completion of the item.  We intend to ship out your special order with two days from receipt from the artist/designer unless a crate is required, which could add up to a week to the shipping date.

We will determine the most secure and efficient method of shipping for your order.  We ship via the United States Postal Service, FedEX, or UPS depending on the nature and size of the item to be delivered.   Please note shipping and delivery costs are listed in the item description and ordering information.  Sorry, we cannot deliver to P.O. Boxes.

 

INTERNATIONAL ORDERS

Due to the one of a kind works we feature, our artists and designers, and our location, we enjoy a large international customer base.  We ship regularly to Europe, Australia, Japan and Canada.  We have successfully shipped large items such as paintings to the far reaches of our planet, including Dubai. Tokyo, Norway and many other locations.  When purchasing or ordering to be shipped internationally, you will be given ESTIMATE SHIPPING CHARGES during the order process.  This is an ESTIMATE only and the final shipping cost will be determined when the item is prepared for shipping.  Please be aware that you are responsible for any taxes and duties applicable by the destination country.

 

SALES TAX

All California orders will be charged the applicable California sales tax of 9%.  Orders from outside the State of California WILL NOT BE CHARGED SALES TAX.